Request a repair
FAQ
Repairs can be requested exclusively online by customers residing in the European Union or the United Kingdom. Once the repair is completed, the garment will be automatically returned to the same address from which the request was made.
The repair is free of charge. The only cost you will need to cover is shipping to our repair center.
Repair requests can only be submitted online through this platform.
By clicking on “How it works”, all relevant information about the service is provided. By selecting “Proceed”, if the service is active, the request can be started by completing the form. If the service is temporarily unavailable, it is possible to leave an email address to be notified when it becomes available again.
By clicking on “How it works”, all relevant information about the service is provided. By selecting “Proceed”, if the service is active, the request can be started by completing the form. If the service is temporarily unavailable, it is possible to leave an email address to be notified when it becomes available again.
Repair is available for all original C.P. Company garments, except for accessories (shoes, key rings, masks, etc.) and beachwear (beach towels and swimwear).
Various services are offered, including, for example: repairing tears and holes; replacement of buttons and zips; application of fabric patches to reinforce damaged areas.
Every repair is carried out with the utmost care and professionalism. However, we would like to emphasise that the aim of this initiative is not to restore the garment to its original appearance, but to make it reusable and as aesthetically consistent as possible with the original model.
Every repair is carried out with the utmost care and professionalism. However, we would like to emphasise that the aim of this initiative is not to restore the garment to its original appearance, but to make it reusable and as aesthetically consistent as possible with the original model.
Our commitment is to repair as closely as possible to the original garment, guaranteeing its reuse. However, if the repair is too expensive, only localised repairs may be carried out, while still meeting our quality standards.
We try to use colours and materials as close as possible to the original. If the exact colours are no longer available, we will use the closest available alternatives, trying to preserve the quality and aesthetics of the garment as best we can.
Repairs of garments from the EU are carried out at the repair centre in Amsterdam, while those from the UK are carried out at the repair centre in London.
The repair and shipping process takes up to one month.
You will receive email updates on the status of your repair throughout the different stages of the process.